Shipping policy

Shipping Policy

Last Updated: July 2026

Thank you for shopping with VILLORA. We are committed to delivering your order safely and efficiently. Please read our shipping policy before placing an order.

Order Processing

All orders are processed within 1–3 business days after order confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During sales or promotional periods, processing times may be slightly longer.

Shipping Charges

Standard Shipping Fee: Rs. 200 across Pakistan.
Shipping charges are displayed at checkout before you complete your purchase.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) across Pakistan.

Our team may contact you to confirm your order before dispatch.
Orders that cannot be confirmed may be cancelled.
Payment must be made in full at the time of delivery.

Estimated Delivery Time

Major Cities: 2–5 business days
Other Areas: 3–7 business days

Delivery times are estimates and may vary due to weather conditions, public holidays, courier delays, or other unforeseen circumstances.

Order Tracking

Once your order has been shipped, you will receive a confirmation message or email with your tracking details (where available), allowing you to monitor your shipment.

Incorrect Shipping Information

Please ensure that your shipping address and contact information are accurate when placing your order.

VILLORA is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Failed Deliveries

If a delivery cannot be completed due to an incorrect address, customer unavailability, or refusal to accept the order, the package may be returned to us.

Additional shipping charges may apply if the order needs to be shipped again.

Delivery Delays

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

Courier service delays
Public holidays
Severe weather conditions
High order volumes
Natural disasters or other unforeseen events

VILLORA is not liable for delays caused by third-party courier services.

Damaged or Missing Orders

If your order arrives damaged or if you believe your package has been lost during transit, please contact us within 48 hours of receiving your order.

To help us resolve the issue quickly, please provide: